Trust & Safety

Privacy Policy

At Shajra, we treat your family history with the same care and respect we give our own. Your data is your legacy—we just help you visualize it.

Global Standard AES-256 EncryptionLast Updated: February 2026

1. Introduction

Welcome to Shajra ("we", "our", or "us"). We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application.

By using Shajra, you consent to the data practices described in this statement. If you do not agree with the terms of this privacy policy, please do not access the site or our application.

2. Information We Collect

Personal Data:

We collect information that you voluntarily provide when you register, such as your name, email address, and billing information.

Family Tree Data:

The core of our service involves you providing data about your ancestors and relatives (names, dates, photos, relationships). This data is Private by Default. We do not sell or share this data with third-party advertisers.

Automatically Collected Data:

Like most online services, we automatically collect certain technical information (IP address, browser type, device information) to ensure the security and performance of our infrastructure.

3. Data Security & Storage

We implement industry-standard security measures, including SSL encryption and secure server hosting, to protect your data. All sensitive family information is stored in encrypted databases.

Your family trees are only accessible to you unless you explicitly generate a "Sharing Link." Even then, you retain full control and can revoke access at any time.

4. Sharing Your Information

We do not sell, rent, or lease our customer lists to third parties. We may share data with trusted partners to help perform statistical analysis, send you email, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Shajra.

5. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to our dedicated privacy team:

Shajra Privacy Team

privacy@shajra.melvok.com

Available Mon-Fri, 9am - 6pm EST